At RealFiber, we are committed to delivering a seamless experience for our valued customers in Madurai. Our shipping policy ensures that you receive all necessary equipment and services promptly and efficiently.
1. Equipment Delivery
- Eligibility: Equipment such as routers, modems, or cables will be provided as part of your broadband plan, as applicable.
- Delivery Area: We currently provide delivery within the city limits of Madurai.
- Timeline: Equipment will be delivered within 3-5 business days after the successful activation of your broadband plan.
- Cost: Standard equipment delivery charges are included in your plan unless stated otherwise.
2. Installation Services
- Professional Installation: Our trained technicians will install and configure the broadband service at your premises.
- Scheduling: Installation will be scheduled within 2-3 business days after equipment delivery. Our team will contact you to confirm the appointment.
2. Shipping Process
- Tracking: Once the equipment is dispatched, you will receive an update with the delivery timeline and contact details of the delivery personnel.
- Verification: Upon delivery, please verify that all items are included as per your service plan.
2. Returns and Replacements
- Damaged Equipment: If any equipment is found damaged or defective upon delivery, please notify us immediately. We will arrange for a replacement within 7 business days.
- Incorrect Delivery: If you receive incorrect equipment, we will promptly resolve the issue at no additional cost.
2. Terms and Conditions
- RealFiber is not liable for delays caused by unforeseen circumstances such as weather conditions, natural disasters, or other events beyond our control.
- Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the equipment at the designated address.
